Understanding Inclusive Decision-Making in Personal and Intimate Care

Foundations for balancing dignity, privacy, consent, safeguarding and service needs in personal and intimate care.

Best fit

Best fit

Care, education, health and supported-living settings

Overview

Overview

Personal and intimate care decisions can involve competing needs, incomplete information and significant human impact. This foundation workshop gives staff and managers a shared language for responding consistently, without relying on identity assumptions or expecting certainty where none exists.

Choose this specialist foundation for care, education, health or supported-living settings where personal and intimate care decisions arise.

Who it's for

Who it's for

Built for HR & People, Line managers.

Delivered in-house, on request — for your team, not a public audience.

What you'll gain

What you'll gain

  • Recognise the overlapping dignity, privacy, consent, safeguarding and service considerations.
  • Separate relevant behaviour and service requirements from assumptions about identity.
  • Understand role boundaries, decision ownership and when to escalate.
  • Use a consistent foundation for early, respectful conversations.

What we cover

What we cover

  • The decision landscape — dignity, privacy, consent, safeguarding, duty of care and service delivery.
  • People and relationships — the needs and responsibilities of students, service users, families, staff and the organisation.
  • Behaviour and service design — focusing on what is required, observed or requested rather than presumed identity.
  • Privacy and disclosure — supporting people without requiring unnecessary personal information.
  • Needs and preferences — distinguishing requirements, preferences, concerns and objections.
  • Role clarity — what frontline staff, managers, safeguarding leads and HR are each responsible for.
  • Early conversations — clarifying service parameters before pressure or conflict develops.
  • Consistency — avoiding improvised responses and unequal treatment across similar situations.
  • Escalation — recognising when a decision needs safeguarding, HR, legal or senior oversight.
  • Dignity in practice — explaining decisions respectfully, protecting confidentiality and following through.

Practical

Practical

Duration
90–120 minutes
Format
Online, In person
Pathway
Personal and intimate care
Product type
Specialist foundation
Group size
Typically 12–16 delegates
Audience
HR & People, Line managers
Delivery
In-house, on request
Pricing
POA — quoted on your group, format, and tailoring

Frequently asked questions

Five things people ask before booking

How many people can take part?

Workshops are run for your team rather than for a public audience, so the group size is yours to set. Most suit between 10 and 25 participants; we will advise on the right number for the format and the room you have.

Is it delivered in person or online?

Either. Most workshops work in person, online, or as a hybrid. The outline for each course assumes in-person delivery, but we shape the format to how your team is spread and what your space allows.

Can you tailor it to our organisation?

Yes. The outline is a starting point, not a fixed script. We shape the content to your sector, your policies, and the decisions your people actually face, so the day lands on your context rather than a generic example.

How long is it, and what do we need on our side?

The duration is shown on the course page. For an in-person session we need a room large enough for the group and any breakouts; for an online session, a quiet space and a stable connection for each participant. We bring the rest.

What does it cost, and how do we book?

Pricing is on application (POA) — it depends on the group size, the format, and how much tailoring you need. Tell us what you have in mind via the contact page and we will quote for your organisation. We do not publish a fee schedule.

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Included

Bonus content with every session

  • Certificate of attendance — issued to each delegate after the session, recording CPD/CPE hours.
  • Delegate feedback — the group's responses and discussion, compiled and shared back.
  • Post-session follow-up pack — workbooks, slides and supporting materials to embed the learning after the day.