Our Commitment to Accessible Content
We want everyone to be able to use this site. This page explains what we do, what we know we need to improve, and how to get in touch if something isn't working for you.
1. Our Commitment
SEE Change Happen Ltd is committed to making The Trans Inclusion Toolkit accessible to the widest possible audience, including disabled people and those using assistive technologies.
We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA. We have not verified every success criterion on every page, so we do not claim full conformance. If something does not work for you, please tell us.
2. What This Statement Covers
This statement covers both the marketing website at
thetransinclusiontoolkit.co.uk and the signed-in application at
app.thetransinclusiontoolkit.co.uk. We reviewed the website against WCAG 2.2 Level
AA in July 2026 and fixed the issues that review raised. The application moved to its current
platform on 3 August 2026 and has not been reviewed since. Our reviews are carried out
internally, by the team that builds and maintains the service; we have not commissioned an
independent accessibility audit.
3. What We Do
The following measures are in place to support accessibility across the marketing website, and were checked during our July 2026 review unless stated otherwise:
- Semantic HTML5 structure — proper use of headings, landmarks, and document structure to support screen reader navigation
- Keyboard navigation — all interactive elements (links, buttons, forms, accordions) are accessible via keyboard, including the cookie consent banner, which uses standard focusable buttons and is not a focus trap
- Alternative text — we write meaningful alt text for content images and mark decorative images as presentational. This is an editorial standard applied as pages are built, not something we have re-verified image by image across the whole site
- Colour contrast — in July 2026 we checked the site's text and background colour combinations against the WCAG 2.2 minimum contrast ratio of 4.5:1 for normal text, in both the light and dark themes, and corrected the combinations that fell short. We have not re-tested every combination on every page since
- Responsive design — the site adapts to all screen sizes, from mobile phones to large desktop monitors
- Focus indicators — visible focus outlines for keyboard users navigating the site
- ARIA attributes — Accessible Rich Internet Applications attributes are used where appropriate to enhance the experience for assistive technology users
- Readable font sizes — the site uses relative font sizes and a responsive layout so that content reflows when text is enlarged. We checked the main page templates at 200% browser zoom in July 2026; we have not checked every page at every zoom level
- Dark mode support — the site includes a dark colour scheme that respects user preferences; both the light and dark themes were checked as part of our July 2026 review
4. Known Limitations
Some parts of the site may not be fully accessible. We are aware of the following limitations and are working to address them:
Wide tables on small screens
On narrow screens, such as mobile phones, some tables are wider than the screen and scroll sideways inside their own box. Keyboard users cannot move focus into that box, so they cannot scroll it to read the columns that are out of view. This affects tables on our Terms of Service, Subscription Terms and Data Processing Agreement pages, and in three resources: the board or trustee decision paper, the governing board briefing note and the complaints and escalation log (whose table is wide enough to affect larger screens too). We aim to fix this by 31 October 2026.
Low-contrast workshop labels
On our workshop pages, the small purple label on each workshop card that names the type of workshop (for example, "Foundation workshop") does not have enough contrast with its background in the light theme. Its contrast ratio is between 2.54:1 and 2.84:1, below the minimum of 4.5:1, so people with low vision may find it hard to read. This affects the workshops page, the workshop guide and the individual workshop pages. The dark theme is not affected. We aim to fix this by 31 October 2026.
Links shown by colour alone
On the workshop guide, the links to individual workshops within the text are shown only by a slightly different colour, with no underline. The difference is too small to see easily (a contrast of 1.22:1 with the surrounding text in the light theme and 2.26:1 in the dark theme, against a minimum of 3:1), so some people may not be able to tell that the text is a link. We aim to fix this by 31 October 2026.
Third-party widgets
Some parts of the site use third-party components we don't fully control the visual styling of — including the Cloudflare Turnstile challenge on our forms, the HubSpot Meetings scheduler that may be shown after you register interest so that you can book a time, and, where a visitor has opted in, HubSpot's own analytics interface. These may not always match this site's light and dark themes exactly, even though the surrounding page does.
Forms
Contact and enquiry forms on this site are built natively rather than embedded from a third-party provider, and are tested to the same accessibility standard as the rest of the page. If you find a form that doesn't work well with your assistive technology, please tell us (see Section 6).
Downloadable resources
Where downloadable resources (such as PDF documents and printable packs) are added to the site, we aim to provide accessible alternatives, including tagged PDF documents and plain-text versions. This is a work in progress and we are improving it progressively as new resources are added.
If you come across any of the limitations above, or anything else that isn't working the way it should, please tell us — see Section 6 below, or use our contact page.
5. Assistive Technology
During our July 2026 review, this website was tested with the following. These were manual checks of representative pages and key journeys, not an exhaustive pass over every page:
- Screen readers — NVDA (Windows) and VoiceOver (macOS/iOS)
- Keyboard-only navigation — tabbing through all interactive elements
- Browser zoom — content tested at 200% and 400% zoom levels
- High contrast mode — tested with Windows High Contrast and browser-forced colours
We welcome feedback from users of other assistive technologies, including JAWS, Dragon NaturallySpeaking, and switch access devices. If you experience difficulties, please let us know so we can investigate.
6. Feedback and Contact
We want to hear from you if you encounter any accessibility barriers on this site or in the application. Your feedback helps us improve the experience for everyone.
Email: [email protected]
Subject line: Accessibility feedback — The Trans Inclusion Toolkit
You can also report a problem via our contact page.
When reporting an issue, it helps if you can tell us:
- Whether you were on the website or the signed-in application
- Which page you were on
- What you were trying to do
- What happened (or didn't happen)
- Which browser and assistive technology you were using
We aim to respond to accessibility feedback within 5 working days and to resolve reported issues as quickly as possible.
7. Enforcement
If you are not satisfied with our response to an accessibility concern, you can contact:
- Equality Advisory Support Service (EASS) — www.equalityadvisoryservice.com — provides advice and support on discrimination and human rights issues
- Equality and Human Rights Commission (EHRC) — www.equalityhumanrights.com — the body responsible for enforcing equality legislation in England, Scotland, and Wales