Our Commitment to Accessible Content
We want everyone to be able to use this site. This page explains what we do, what we know we need to improve, and how to get in touch if something isn't working for you.
1. Our Commitment
SEE Change Happen Ltd is committed to making The Trans Inclusion Toolkit accessible to the widest possible audience, including disabled people and those using assistive technologies.
We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA. We have not verified every success criterion on every page, so we do not claim full conformance. If something does not work for you, please tell us.
2. What This Statement Covers
This statement covers both the marketing website atthetransinclusiontoolkit.co.uk and the signed-in application atapp.thetransinclusiontoolkit.co.uk. We reviewed the website against WCAG 2.2 Level AA in July 2026 and fixed the issues that review raised. The application moved to its current platform on 3 August 2026 and has not been reviewed since. Our reviews are carried out internally, by the team that builds and maintains the service; we have not commissioned an independent accessibility audit.
3. What We Do
The following measures are in place to support accessibility across the marketing website, and were checked during our July 2026 review unless stated otherwise:
- Semantic HTML5 structure — proper use of headings, landmarks, and document structure to support screen reader navigation
- Keyboard navigation — all interactive elements (links, buttons, forms, accordions) are accessible via keyboard, including the cookie consent banner, which uses standard focusable buttons and is not a focus trap
- Alternative text — we write meaningful alt text for content images and mark decorative images as presentational. This is an editorial standard applied as pages are built, not something we have re-verified image by image across the whole site
- Colour contrast — in July 2026 we checked the site's text and background colour combinations against the WCAG 2.2 minimum contrast ratio of 4.5:1 for normal text, in both the light and dark themes, and corrected the combinations that fell short. We have not re-tested every combination on every page since
- Responsive design — the site adapts to all screen sizes, from mobile phones to large desktop monitors
- Focus indicators — visible focus outlines for keyboard users navigating the site
- ARIA attributes — Accessible Rich Internet Applications attributes are used where appropriate to enhance the experience for assistive technology users
- Readable font sizes — the site uses relative font sizes and a responsive layout so that content reflows when text is enlarged. We checked the main page templates at 200% browser zoom in July 2026; we have not checked every page at every zoom level
- Dark mode support — the site includes a dark colour scheme that respects user preferences; both the light and dark themes were checked as part of our July 2026 review
4. Known Limitations
Some parts of the site may not be fully accessible. We are aware of the following limitations and are working to address them:
Charts and data visualisations
The Beyond Compliance research includes bar charts and statistical graphics that present complex data visually. We provide text descriptions and context alongside charts where possible. Charts can be expanded via a lightbox for easier reading. However, some complex data visualisations may not be fully accessible to screen reader users. We are exploring ways to improve this, including structured data tables as alternatives.
Third-party widgets
Some parts of the site use third-party components we don't fully control the visual styling of — including the Cloudflare Turnstile challenge on our forms and, where a visitor has opted in, HubSpot's own analytics interface. These may not always match this site's light and dark themes exactly, even though the surrounding page does.
Forms
Contact and enquiry forms on this site are built natively rather than embedded from a third-party provider, and are tested to the same accessibility standard as the rest of the page. If you find a form that doesn't work well with your assistive technology, please tell us (see Section 6).
Downloadable resources
Where downloadable resources (such as PDF documents and printable packs) are added to the site, we aim to provide accessible alternatives, including tagged PDF documents and plain-text versions. This is a work in progress and we are improving it progressively as new resources are added.
If you come across any of the limitations above, or anything else that isn't working the way it should, please tell us — see Section 6 below, or use ourcontact page.
5. Assistive Technology
During our July 2026 review, this website was tested with the following. These were manual checks of representative pages and key journeys, not an exhaustive pass over every page:
- Screen readers — NVDA (Windows) and VoiceOver (macOS/iOS)
- Keyboard-only navigation — tabbing through all interactive elements
- Browser zoom — content tested at 200% and 400% zoom levels
- High contrast mode — tested with Windows High Contrast and browser-forced colours
We welcome feedback from users of other assistive technologies, including JAWS, Dragon NaturallySpeaking, and switch access devices. If you experience difficulties, please let us know so we can investigate.
6. Feedback and Contact
We want to hear from you if you encounter any accessibility barriers on this site or in the application. Your feedback helps us improve the experience for everyone.
Email: [email protected]
Subject line: Accessibility feedback — The Trans Inclusion Toolkit
You can also report a problem via our contact page.
When reporting an issue, it helps if you can tell us:
- Whether you were on the website or the signed-in application
- Which page you were on
- What you were trying to do
- What happened (or didn't happen)
- Which browser and assistive technology you were using
We aim to respond to accessibility feedback within 5 working days and to resolve reported issues as quickly as possible.
7. Enforcement
If you are not satisfied with our response to an accessibility concern, you can contact:
- Equality Advisory Support Service (EASS) —www.equalityadvisoryservice.com — provides advice and support on discrimination and human rights issues
- Equality and Human Rights Commission (EHRC) —www.equalityhumanrights.com — the body responsible for enforcing equality legislation in England, Scotland, and Wales