Applying Inclusive Decision-Making in Personal and Intimate Care

Applied practice using scenarios, proportionality, scripts and escalation to make consistent personal and intimate care decisions.

Best fit

Best fit

Care scenarios, conversations, escalation and decision records

Overview

Overview

This intermediate workshop turns shared principles into repeatable practice. Participants use realistic, neutral scenarios to test options, explain service parameters, handle uncertainty and make decisions that are consistent, proportionate and capable of being defended.

Choose this specialist applied workshop when practitioners need to test real care scenarios, conversations, escalation and decision records.

Who it's for

Who it's for

Built for HR & People, Line managers, Legal & Risk.

Delivered in-house, on request — for your team, not a public audience.

What you'll gain

What you'll gain

  • Apply a structured decision framework to realistic personal and intimate care scenarios.
  • Test options for purpose, evidence, proportionality, impact and mitigation.
  • Hold earlier and clearer conversations with staff, service users and families.
  • Create proportionate escalation and contemporaneous decision records.

What we cover

What we cover

  • Scenario method — using neutral personas and realistic situations without exposing real individuals.
  • Define the issue — separating service requirements, safeguarding concerns, preferences, objections and assumptions.
  • Decision framework — purpose, evidence, available options, affected people, impact, mitigation and review.
  • Proportionality — testing connection to the aim, less intrusive alternatives and fair balance.
  • Behaviour and service design — responding to what needs to happen rather than policing identity.
  • Early clarification — setting service expectations and identifying adjustments before delivery.
  • Manager conversations — practical scripts for staff, service users, students and families.
  • Privacy — asking only what is necessary and avoiding pressure to disclose protected information.
  • Escalation thresholds — defining when frontline discretion ends and specialist ownership begins.
  • Decision records — recording evidence, reasoning, alternatives, mitigation, ownership and review dates.
  • Challenge and complaints — explaining a decision calmly and responding without defensiveness.
  • Consistency testing — checking whether comparable facts would produce comparable treatment.

Practical

Practical

Duration
3–4 hours
Format
Online, In person
Pathway
Personal and intimate care
Product type
Specialist applied workshop
Group size
Typically 12–16 delegates
Audience
HR & People, Line managers, Legal & Risk
Delivery
In-house, on request
Pricing
POA — quoted on your group, format, and tailoring

Frequently asked questions

Five things people ask before booking

How many people can take part?

Workshops are run for your team rather than for a public audience, so the group size is yours to set. Most suit between 10 and 25 participants; we will advise on the right number for the format and the room you have.

Is it delivered in person or online?

Either. Most workshops work in person, online, or as a hybrid. The outline for each course assumes in-person delivery, but we shape the format to how your team is spread and what your space allows.

Can you tailor it to our organisation?

Yes. The outline is a starting point, not a fixed script. We shape the content to your sector, your policies, and the decisions your people actually face, so the day lands on your context rather than a generic example.

How long is it, and what do we need on our side?

The duration is shown on the course page. For an in-person session we need a room large enough for the group and any breakouts; for an online session, a quiet space and a stable connection for each participant. We bring the rest.

What does it cost, and how do we book?

Pricing is on application (POA) — it depends on the group size, the format, and how much tailoring you need. Tell us what you have in mind via the contact page and we will quote for your organisation. We do not publish a fee schedule.

Related

Related workshops

Recommended next level

301 · Implement and govern

Implementation programme

  • Boards
  • HR & People
  • Line managers
  • Legal & Risk

Designing and Governing Personal and Intimate Care Decisions

Advanced governance for defensible personal and intimate care frameworks, escalation, records and supported implementation.

Personal and intimate care

4–6 hours or modular programme · Online · In person

Relevant specialist alternative

301 · Implement and govern

Specialist workshop

  • Boards
  • HR & People
  • Line managers
  • Legal & Risk

Governing Complex Cases: Belief, Conduct and Workplace Conflict

Advanced case governance for high-risk workplace conflict involving sex, gender, protected belief and trans inclusion.

People and workplace

4–6 hours · Online · In person

Included

Bonus content with every session

  • Certificate of attendance — issued to each delegate after the session, recording CPD/CPE hours.
  • Delegate feedback — the group's responses and discussion, compiled and shared back.
  • Post-session follow-up pack — workbooks, slides and supporting materials to embed the learning after the day.