Lunch and Learn

Lunch and Learn

Accessible awareness, reflection and practical prompts — typically 45–60 minutes. Does not replace role-specific training or applied practice.

45–60 minutes · Typically 25–100 participants

Overview

Overview

This lunch and learn explores what happens when positive intention and experienced impact do not match. Participants receive a practical model for responding to feedback, making an effective repair and changing behaviour without becoming trapped in shame or defensiveness.

Choose this short format when a team needs a shared accountability language before deeper work on conversations, conduct or culture.

What we cover

What we cover

  • Intention — what someone hoped or meant to achieve.
  • Impact — what another person experienced, including cumulative effects.
  • Accountability — taking responsibility without assuming malicious intent.
  • Receiving feedback — listening before explaining or defending.
  • Repair — acknowledgement, apology, correction and follow-through.
  • Repetition — when another mistake becomes a pattern requiring escalation.
  • Team practice — creating conditions where feedback can be raised safely.

Format and boundaries

Format and boundaries

This session develops a shared model and practical language. It is not an investigation, mediation process or substitute for managing repeated misconduct.

Practical

Practical

Duration
45–60 minutes
Format
Online, In person
Pathway
People and workplace
Group size
Typically 25–100 participants
Audience
All colleagues, HR & People, Line managers
Delivery
In-house, on request
Pricing
POA — quoted on your group, format, and tailoring

Recommended next

Recommended next

Recommended next

101 · Understand

Foundation workshop

  • HR & People
  • Line managers

Empowering Effective Trans Allies

A practical foundation in trans and nonbinary identities, inclusive language and everyday allyship at work.

People and workplace

60–90 minutes · Online · In person

Recommended next

201 · Apply

Focused module

  • HR & People
  • Line managers

From Intent to Impact: Accountability in Inclusive Teams

A practical workshop for turning good intentions into responsibility, repair and more inclusive team behaviour.

People and workplace

3 hours · Online · In person