Best fit

Best fit

Practising manager judgement where policy requires interpretation

Overview

Overview

This workshop gives managers more than a link to the policy. Participants practise applying organisational principles to real decisions, using discretion transparently and escalating gaps without abandoning responsibility for immediate support.

Choose this decision lab when managers already know the foundations but need practice interpreting policy and documenting real-world judgement.

Who it's for

Who it's for

Built for Boards, HR & People, Line managers, Legal & Risk.

Delivered in-house, on request — for your team, not a public audience.

What you'll gain

What you'll gain

  • Identify the policy, relationship and decision owner relevant to a situation.
  • Use manager discretion consistently and transparently.
  • Recognise policy gaps, conflicts and escalation needs.
  • Create practical records, follow-up and feedback to policy owners.

What we cover

What we cover

  • Policy roles — policy, guidance, scripts, discretion and judgment.
  • Legal context — post-FWS awareness and the employment-services boundary.
  • Consistency and equity — fair decisions without assuming identical treatment.
  • Transition guidance — planning, communication and continuing support.
  • Records and privacy — names, pronouns, data access and confidentiality.
  • Workplace arrangements — dress, facilities, absence and wellbeing.
  • Conduct — questions, belief, manifestation, harassment and repeated behaviour.
  • Proportionate options — purpose, evidence, alternatives and mitigation.
  • Manager scripts — calm language for common questions and corrections.
  • Decision records — rationale, action, ownership and review.
  • Escalation — recognising when policy is unclear, outdated or conflicting.

Practical

Practical

Duration
3–4 hours
Format
Online, In person
Pathway
People and workplace
Product type
Decision lab
Group size
Typically 12–16 delegates
Audience
Boards, HR & People, Line managers, Legal & Risk
Delivery
In-house, on request
Pricing
POA — quoted on your group, format, and tailoring

Frequently asked questions

Five things people ask before booking

How many people can take part?

Workshops are run for your team rather than for a public audience, so the group size is yours to set. Most suit between 10 and 25 participants; we will advise on the right number for the format and the room you have.

Is it delivered in person or online?

Either. Most workshops work in person, online, or as a hybrid. The outline for each course assumes in-person delivery, but we shape the format to how your team is spread and what your space allows.

Can you tailor it to our organisation?

Yes. The outline is a starting point, not a fixed script. We shape the content to your sector, your policies, and the decisions your people actually face, so the day lands on your context rather than a generic example.

How long is it, and what do we need on our side?

The duration is shown on the course page. For an in-person session we need a room large enough for the group and any breakouts; for an online session, a quiet space and a stable connection for each participant. We bring the rest.

What does it cost, and how do we book?

Pricing is on application (POA) — it depends on the group size, the format, and how much tailoring you need. Tell us what you have in mind via the contact page and we will quote for your organisation. We do not publish a fee schedule.

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Included

Bonus content with every session

  • Certificate of attendance — issued to each delegate after the session, recording CPD/CPE hours.
  • Delegate feedback — the group's responses and discussion, compiled and shared back.
  • Post-session follow-up pack — workbooks, slides and supporting materials to embed the learning after the day.