Best fit

Best fit

Frontline and operational service decisions

Overview

Overview

This workshop helps organisations apply the correct legal and operational framework to the service, function or membership relationship in front of them. It combines EHRC Code awareness with practical service design, impact assessment and frontline delivery.

Choose this applied workshop for staff and decision-makers responsible for customers, patients, residents, members or other service users.

Who it's for

Who it's for

Built for Boards, HR & People, Legal & Risk.

Delivered in-house, on request — for your team, not a public audience.

What you'll gain

What you'll gain

  • Identify when services, public functions or association provisions apply.
  • Use the EHRC Code within its proper scope.
  • Assess service arrangements using evidence and proportionality.
  • Equip frontline teams with clearer scripts and escalation routes.

What we cover

What we cover

  • FWS in context — the judgment and continuing gender-reassignment protection.
  • Services and public functions — identifying the relevant Equality Act relationship.
  • Associations — members, guests, eligibility and participation.
  • EHRC Code — status, scope and practical role.
  • Single-sex provision — exceptions, legitimate aims and proportionality.
  • Service design — alternatives, mitigation, privacy and accessibility.
  • Impact assessment — affected groups, evidence and cumulative disadvantage.
  • Events and funding — truthful descriptions, intersecting groups and eligibility.
  • Information requests — relevance, privacy and avoiding identity policing.
  • Frontline delivery — scripts, escalation and consistent communication.
  • Governance — complaints, incident logs, decision records and review.

Practical

Practical

Duration
3–4 hours
Format
Online, In person
Pathway
Services, facilities and public functions
Product type
Applied workshop
Group size
Typically 12–16 delegates
Audience
Boards, HR & People, Legal & Risk
Delivery
In-house, on request
Pricing
POA — quoted on your group, format, and tailoring

Frequently asked questions

Five things people ask before booking

How many people can take part?

Workshops are run for your team rather than for a public audience, so the group size is yours to set. Most suit between 10 and 25 participants; we will advise on the right number for the format and the room you have.

Is it delivered in person or online?

Either. Most workshops work in person, online, or as a hybrid. The outline for each course assumes in-person delivery, but we shape the format to how your team is spread and what your space allows.

Can you tailor it to our organisation?

Yes. The outline is a starting point, not a fixed script. We shape the content to your sector, your policies, and the decisions your people actually face, so the day lands on your context rather than a generic example.

How long is it, and what do we need on our side?

The duration is shown on the course page. For an in-person session we need a room large enough for the group and any breakouts; for an online session, a quiet space and a stable connection for each participant. We bring the rest.

What does it cost, and how do we book?

Pricing is on application (POA) — it depends on the group size, the format, and how much tailoring you need. Tell us what you have in mind via the contact page and we will quote for your organisation. We do not publish a fee schedule.

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Included

Bonus content with every session

  • Certificate of attendance — issued to each delegate after the session, recording CPD/CPE hours.
  • Delegate feedback — the group's responses and discussion, compiled and shared back.
  • Post-session follow-up pack — workbooks, slides and supporting materials to embed the learning after the day.