Why can I not open a tool, even though my Diagnostic score is good?
Using the toolkit
These are two separate things. Access level (the plan) decides which tools can be opened. Maturity tier is the result the Diagnostic gives. A strong score does not unlock paid tools, and paying for more tools does not change the score.
Access level can be seen in My Account, on the Account tab. To change it, use Manage subscription or Upgrade there, or look at the plans under Plans & upgrade.
Still need help?
Email [email protected], or use Report a problem inside the toolkit. A person reads every message.