If a sign-in code has not arrived, try the following:

  1. Check your spam or junk folder. The email is sent by The Trans Inclusion Toolkit.
  2. On the screen where you enter the code, choose Resend code and a new one will be sent.
  3. Codes expire, so if it has been a while, request a fresh one rather than waiting on the old one.
  4. Check the email address shown on that screen. If it is wrong, choose Use a different email and start again.

Updated 24 September 2026 · All help articles

Still need help?

Email [email protected], or use Report a problem inside the toolkit. A person reads every message.