The security check will not let me sign in
Signing in
There is a short security check on the sign-in page. Most people never notice it, but it is sometimes blocked. What to do depends on the message shown:
- "We couldn't load the security check": this usually means a browser extension or an organisation's network is blocking it. Try a private window, or a different network such as a phone connection.
- "The security check didn't finish in time": try again, and if a checkbox is shown, tick it before requesting the code.
- "The security check couldn't be completed": refresh the page and try again.
Still need help?
Email [email protected], or use Report a problem inside the toolkit. A person reads every message.