Reporting a problem, and seeing the reply

Reporting a problem

  1. On the screen where the problem appeared, choose Report an issue in the top bar.
  2. Describe what was seen and what was expected. The screen and browser are noted automatically.
  3. Send it.

To follow it up, open My Account from the sidebar and go to My reports. Each report shows whether it is Open, Updated or Closed. When a reply is sent, the report is marked Updated, and it can be opened to read the reply and add more.

Updated 24 September 2026 · All help articles

Still need help?

Email [email protected], or use Report a problem inside the toolkit. A person reads every message.