How do we get answers for our security questionnaire or due diligence?
Buying, licensing and policies
These are the best places to start:
- Security page: one summary of security and data-handling commitments, written for procurement and IT security reviews. It covers encryption, sub-processors, AI data handling, data residency and cancellation.
- Data Processing Agreement: published for review at /dpa/. It is a final draft awaiting solicitor sign-off and is not yet in force.
- Privacy Policy, Terms of Service and Subscription Terms: the full legal detail behind the Security page.
- Due-diligence pack: available on request for procurement and legal teams.
For security or data protection questions, email [email protected]. Where a finance team needs an invoice or a purchase order rather than a card payment, contact us and this can be set up.
Still need help?
Email [email protected], or use Report a problem inside the toolkit. A person reads every message.