Downloading my data or deleting my account

Under UK GDPR a copy of data can be exported, or an account closed, at any time, and both can be done directly:

1. Open My Account from the sidebar and go to Settings & maintenance.
2. Choose Manage your data.
3. To get a copy, choose Export my data. It downloads everything held as a JSON file.
4. To close the account, choose Delete account and type DELETE to confirm. This permanently removes the account, saved documents, Diagnostic history and organisation details, and cannot be undone. Export anything worth keeping first.

For a fresh start instead, Reset my data (next to Manage your data) clears the profile, Diagnostic and saved work and returns to setup. The account and sign-in stay.

Personal data can also be requested for deletion by writing to [email protected].