I have been charged unexpectedly, or charged twice

Contact support with:

1. The date and amount of the charge.
2. The email address used to sign in.
3. The Support ID, found on the Account tab in My Account.

Please do not send the card number.

For reference, subscriptions renew automatically at the end of each billing period unless cancelled. The Account tab in My Account shows whether a subscription renews or when it ends.