My payment failed or my card was declined. What happens now?

This usually happens for ordinary reasons, such as an expired card, a limit being reached, or the bank being cautious.

1. Use the Update your card button in the email sent about this. Or open My Account in the app and choose Manage subscription.
2. Update the payment method in the Stripe billing portal.
3. If the card details are correct but the payment is still blocked, a quick call to the bank usually clears it.

In the meantime, the card is retried automatically, and full access continues for the period given in the email. If payment still cannot be taken, access pauses. Nothing is deleted: documents, assessments and the vault stay exactly as they were left.