How do I find the right toolkit document for my organisation?

Use the document browser to filter by layer (strategic, operational, or frontline), category (governance, policy, training, facilities, data, culture), or audience (boards, HR, managers, employees, frontline staff). Each document card shows its layer, category, audience, and a summary of what it covers.

Can I search the toolkit documents by topic?

Yes. The browse page lets you filter documents by layer, category, and audience. You can also use the "I need help with…" guided pathways on the toolkit landing page to find documents based on common scenarios like "We're updating our facilities policy" or "A manager has asked about pronouns".

Document Library

85 Documents. Three Layers. One Defensible Framework.

From board-level governance playbooks to frontline complaint scripts — every document interconnected through a dependency map so nothing exists in isolation.

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Framework Architecture

Three Layers of Defensibility

Each layer serves a different audience and decision-making context — all 85 documents interconnected through a dependency map.

Layer 1: Strategic

For boards, senior leaders, and policy owners.

Mission Brief Legal Landscape Core Principles Governance Playbook EqIA/DPIA Guidance

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Layer 2: Operational

For HR teams, line managers, and training leads.

Audience FAQs Decision Flowcharts Scripted Responses Comms Packs Edge Case Guidance

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Layer 3: Frontline

For frontline staff and customer-facing roles.

Operational Playbook Frontline Scripts Frontline FAQ Scenario Walkthroughs

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Legal Foundation

Underpinned by 65+ Legal Authorities

Every governance document is mapped to the legislation, case law, and guidance that gives it legal weight.

Primary Legislation

Equality Act 2010 Gender Recognition Act 2004 Data Protection Act 2018 Human Rights Act 1998

Case Law

FWS v Scottish Ministers [2025] Forstater v CGD Europe [2021] Goodwin v UK [2002]

Regulatory Guidance

EHRC Technical Guidance ICO Employment Practices Code ACAS Guidance on Discrimination

Workplace Standards

WHSWR 1992 Approved Document T BSI PAS Standards

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